Member Rights & Responsibilities

Member Rights & Respobnsibilities

Be treated with respect and dignity at all times.
Have your personal health information and medical records kept private except where allowed by law.
Be protected from discrimination.
Receive information on available treatment options and alternatives, regardless of cost or benefit coverage.
Receive information necessary to be involved in making decisions about your healthcare treatment and choices.
Refuse treatment and be told what may happen to your health if you do.
Receive a copy of your medical records and in some cases request that they be amended or corrected.
File a complaint (sometimes called a grievance), or appeal without fear of mistreatment or backlash of any kind.
Request and receive in a reasonable amount of time, information about CampusCare, its providers and polices.

Treat your doctor and the office staff with courtesy and respect.
Treat CampusCare staff with courtesy and respect.
Carry your CampusCare ID card with you when you go to your doctor appointments and to the pharmacy to pick up your prescriptions.
Keep your appointments and be on time for them.
If you cannot keep your appointments, cancel them in advance.
Follow the instructions and treatment plan you get from your doctor and agree with goals to provide better care for your health.
Understand your health status and participate in developing mutually agreed-upon treatment goals to the degree possible.
Read the CampusCare Certificate of Coverage and be aware of your benefits, so you know what services are covered and if there are any special rules.
Knowing if you are enrolled and eligible and the dates of coverage for each term.
Making sure your annual waiver is submitted each academic year.